27bet Privacy Policy

27bet is an online gaming and betting platform that offers casino games, slots, live casino, and sports betting to users in Bangladesh. This privacy policy ("Policy") applies to the handling of personal information collected through our platform.

This policy takes effect when you use our services through the 27bet.cam website, mobile application, or any related digital channel. If you do not agree with any term of this policy, we recommend that you stop using our services.

This policy works alongside our Terms and Conditions, and reading both documents together will give you a full understanding of the legal framework for using 27bet services.

This policy has been prepared in accordance with applicable laws in Bangladesh and international best practices in data protection. We are committed to handling your personal information with respect.

Various types of information are collected for account registration, use of services, and processing transactions on the 27bet platform. A detailed description of the information collected is given below:

2.1 Identity Information

• Full name (as per National ID card)
• Date of birth (for age verification — minimum age to use the service is 21)
• Mobile number
• Email address
• Current address

2.2 Identity Verification Documents

• Copy of National ID card (NID) or passport
• Mobile wallet information (bKash, Nagad, Rocket, Upay account numbers — for deposits and withdrawals)

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Platform access time and session information
• Log of pages and features used

2.4 Financial Transaction Information

• Deposit and withdrawal history
• Betting and gaming history
• Bonus and promotion usage records

2.5 Communication Information

• Content of messages sent to support via live chat or email
• Records of complaints and requests

27bet collects user information in several ways. These methods are transparent and based on user consent:

3.1 Information Provided Directly

You provide your information directly when you open an account at 27bet, fill in a registration form, upload identity verification documents, or contact the support team.

3.2 Automatically Collected Information

Technical information is recorded automatically through our server logs, cookies, and similar technologies. This information is used to maintain platform security and improve service quality.

3.3 Through Third Parties

Necessary information may be received from payment processors (bKash, Nagad, Rocket, Upay) and identity verification service providers. This information is used only to complete transactions and prevent fraud.

27bet uses collected information for specific and legitimate purposes. Each purpose is described below:

4.1 Providing and Operating Services

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Delivering gaming and betting services without interruption
• Activating bonuses and VIP benefits

4.2 Identity Verification and Security

• Confirming the age and identity of account holders (21+ verification)
• Preventing account fraud and unauthorised access
• Complying with anti-money laundering (AML) rules

4.3 Customer Service

• Providing support via live chat and email (in Bengali and English, 24/7)
• Resolving complaints and requests promptly

4.4 Service Improvement

• Improving platform performance and usability
• Testing new games and features
• Identifying and resolving technical issues

4.5 Responsible Gaming

We may use information about a user's gaming habits to identify unusual or harmful behaviour. This is part of our Responsible Gaming Policy, through which we help users maintain healthy gaming habits.

27bet does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Service Partners

We work with trusted service providers to operate the platform. These include payment processors, game software providers (such as Pragmatic Play, PG Soft, Evolution), and cybersecurity specialists. These partners receive only the information necessary to carry out their designated services.

5.2 Legal Obligations

27bet may be required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law. In such cases, only the minimum necessary information is always disclosed.

5.3 Business Transfers

User information may be transferred in the event of a business merger, acquisition, or asset sale. Users will be notified in advance in such circumstances.

5.4 With Your Consent

Before sharing information for any purpose beyond the above, your explicit consent will be obtained.

The 27bet platform uses cookies and similar tracking technologies. These technologies improve your browsing experience and keep the platform functioning properly.

6.1 Essential Cookies

These cookies are necessary for the platform to work correctly. Maintaining login sessions, security verification, and saving form data are handled through these cookies. They cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection and game settings). They ensure your personalised experience.

6.3 Analytics Cookies

Analytics cookies are used to understand how the platform is being used. This information is completely anonymous and is used only to improve service quality.

6.4 Managing Cookies

Most cookies can be controlled or deleted through your browser settings. However, disabling essential cookies may cause some platform services to not work correctly.

Ensuring the security of your personal information is one of 27bet's primary responsibilities. We follow industry-standard security practices.

7.1 Technical Safeguards

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Stored data is protected with strong encryption technology
• Firewalls and intrusion detection systems are active at all times
• Regular security audits and vulnerability assessments are conducted

7.2 Organisational Safeguards

• Only authorised staff can access personal information
• All staff are trained to comply with data protection policies
• Procedures for rapid response in the event of a data breach are in place

7.3 Data Retention Period

Information for active accounts is retained for the entire account lifetime. Even after an account is closed, certain information may be kept for a specified period to meet legal obligations. Once that period has passed, the information is securely deleted or anonymised.

7.4 Response to a Data Breach

If a data security breach occurs and it affects your personal information, we will notify you as soon as possible and take the necessary steps.

As a 27bet user, you have certain rights over your own information. It is important for you to know about these rights:

8.1 Right to Access Information

You can find out at any time what information we have collected about you and how it is being used. To do so, contact our support team.

8.2 Right to Correct Information

If there is any error or incompleteness in your information, you can request a correction. This can be done through account settings or support.

8.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, if there are legal obligations or legitimate business reasons, it may not be possible to delete all information immediately.

8.4 Right to Object to Data Processing

You can object to the use of your data for marketing or analytical purposes. In such cases, we will duly consider your request.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within a reasonable time. For more information about our services, visit our FAQ section.

All services of 27bet are intended solely for individuals aged 21 (twenty-one) years or older. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at the time of account registration. If it is later found that a minor has opened an account, that account will be closed immediately and all associated data will be securely deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

27bet reserves the right to modify or update this privacy policy as needed. If significant changes are made to the policy, users will be informed via the email registered with their account or through a clear notice on the platform.

After each change, the updated date will be displayed at the top of this page. Continued use of the platform after changes are made will be considered acceptance of the new policy.

If you do not agree with the revised policy, you have the right to close your account and stop using the service. For more information on this, visit our About Us page, which contains details about 27bet's values and commitments.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team:

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day. We treat any concerns about your privacy with the utmost importance.